Coach LMS

Cookie Policy

Learn how Coach LMS uses cookies and similar technologies to enhance your experience and improve our platform.

Cookie Policy

Last Updated: December 09, 2025

This Cookie Policy explains how Coach LMS uses cookies and similar tracking technologies when you visit and use our Learning Management System platform. This policy should be read in conjunction with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to:

  • Remember your preferences and settings
  • Keep you logged in during your session
  • Track your activity and improve user experience
  • Provide personalized content and features
  • Analyze website traffic and performance

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the platform to function properly. They enable core functionality such as:

  • Authentication: Keeping you logged in during your session
  • Security: Protecting against unauthorized access and fraud
  • Session Management: Maintaining your session state
  • Course Progress: Tracking your learning progress
  • Cart Functionality: Remembering items in your shopping cart

Note: These cookies cannot be disabled as they are essential for the platform to work. They are typically deleted when you close your browser.

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

  • Language Preferences: Remembering your selected language
  • Display Settings: Storing your UI preferences
  • Video Playback: Remembering video quality and playback position
  • Course Filters: Saving your search and filter preferences
  • Notification Settings: Remembering your notification preferences

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our platform:

  • Page Views: Tracking which pages are most popular
  • User Behavior: Understanding how users navigate the platform
  • Performance Metrics: Identifying areas for improvement
  • Error Tracking: Monitoring technical issues
  • Feature Usage: Understanding which features are used most

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

  • Ad Targeting: Showing you relevant course recommendations
  • Campaign Tracking: Measuring the effectiveness of marketing campaigns
  • Retargeting: Reminding you of courses you viewed
  • Conversion Tracking: Tracking completed enrollments from ads

3. Cookie Duration

3.1 Session Cookies

Session cookies are temporary and are deleted when you close your browser. They are essential for maintaining your login session and course progress during your visit.

3.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until you delete them. They are used to:

  • Remember your login credentials (if you choose "Remember Me")
  • Store your preferences across sessions
  • Track analytics over time

Most persistent cookies expire after 30 days to 2 years, depending on their purpose.

4. Third-Party Cookies

We may use third-party services that set cookies on our platform:

4.1 Payment Processors

When you make a payment, our payment processors (Stripe, PayPal) may set cookies to:

  • Process your payment securely
  • Prevent fraud
  • Remember your payment preferences

These cookies are subject to the privacy policies of the respective payment processors.

4.2 Video Platforms

If courses include embedded videos from YouTube or Vimeo, these platforms may set cookies to:

  • Track video views and engagement
  • Provide personalized video recommendations
  • Remember playback preferences

These cookies are governed by YouTube and Vimeo privacy policies.

4.3 Analytics Services

We may use analytics services (such as Google Analytics) that set cookies to help us understand platform usage and improve our services. These services collect aggregated and anonymized data.

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific sites
  • Block all cookies
  • Set preferences for cookie acceptance

Important: Blocking essential cookies may prevent the platform from functioning properly. You may not be able to log in or access certain features.

5.2 Platform Cookie Settings

You can manage your cookie preferences through your account settings on Coach LMS. This allows you to opt-in or opt-out of non-essential cookies while keeping essential cookies enabled for platform functionality.

5.3 Mobile Device Settings

On mobile devices, you can manage cookies through your browser or device settings. Refer to your device manufacturer's instructions for specific steps.

6. Local Storage and Similar Technologies

In addition to cookies, we may use similar technologies:

6.1 Local Storage

We use browser local storage to store your course progress, preferences, and other data locally on your device. This helps improve performance and allows you to continue where you left off.

6.2 Web Beacons and Pixels

We may use web beacons (small invisible images) to track email opens and page views. These help us understand engagement and improve our communications.

7. Cookie Security

We take cookie security seriously:

  • Secure Cookies: Sensitive cookies are transmitted over encrypted HTTPS connections
  • HttpOnly Flag: Authentication cookies use the HttpOnly flag to prevent JavaScript access.
  • SameSite Attribute: Cookies are configured to prevent cross-site request forgery
  • Regular Updates: We regularly review and update our cookie practices

8. International Users

If you are accessing Coach LMS from outside your home country, please be aware that cookie practices may vary by jurisdiction. We comply with applicable data protection laws, including GDPR for European users.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Updating the "Last Updated" date at the top of this policy
  • Posting a notice on the platform
  • Sending an email notification (for material changes)

We encourage you to review this policy periodically to stay informed about our cookie practices.

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Coach LMS

Email: support@coachlms.com

Phone: +1 (555) 123-4567

Address: 215 Maple Avenue, Arlington, VA 22201, USA

Note: By continuing to use Coach LMS, you consent to our use of cookies as described in this Cookie Policy. You can manage your cookie preferences at any time through your browser settings or account preferences.