Coach LMS

Privacy Policy

At Coach LMS, we are committed to protecting your privacy and ensuring the security of your personal information. Learn how we collect, use, and safeguard your data.

Privacy Policy

Last Updated: December 09, 2025

At Coach LMS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Learning Management System platform.

1.1 Personal Information

When you register for an account, we collect:

  • Full name
  • Email address
  • Password (encrypted and securely stored)
  • Profile picture/avatar (optional)
  • Role information (Student, Mentor, or Admin)

1.2 Payment Information

For paid course purchases, we process payments through secure third-party payment processors:

  • Stripe: Credit card information is processed securely by Stripe. We do not store your full card details.
  • PayPal: PayPal account information is handled by PayPal. We only receive confirmation of successful transactions.
  • Razorpay: Payments made via Razorpay are processed securely by Razorpay. We do not store your credit/debit card details, UPI information, or net banking credentials.

Important: We do not store your credit card numbers, CVV codes, or full payment account details on our servers.

1.3 Learning Data

We collect information about your learning activities:

  • Course enrollments and progress
  • Lesson completion status
  • Quiz results and scores
  • Certificate downloads
  • Time spent on courses

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • Create and manage your account
  • Process course enrollments and payments
  • Deliver course content and materials
  • Track your learning progress
  • Generate certificates upon course completion

2.2 Communication

  • Send course approval notifications to Mentors
  • Send enrollment confirmations and payment receipts
  • Respond to your inquiries and support requests
  • Send important updates about our services

2.3 Analytics and Improvement

  • Analyze platform usage and performance
  • Improve our services and user experience
  • Develop new features and functionality
  • Conduct research and analytics

2.4 Security and Compliance

  • Prevent fraud and unauthorized access
  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect the rights and safety of our users

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal, Razorpay)
  • Email delivery services
  • Cloud hosting and storage
  • Analytics and monitoring

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect the safety of our users

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
  • Secure Storage: Personal information is stored on secure servers with restricted access
  • Password Protection: Passwords are hashed using bcrypt and never stored in plain text
  • Payment Security: Payment information is processed through PCI-DSS compliant payment gateways
  • Regular Security Audits: We conduct regular security assessments and updates
  • Access Controls: Only authorized personnel have access to personal information

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable precautions.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your login session
  • Track your course progress
  • Analyze platform usage
  • Improve user experience
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect some platform functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information
  • Data Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Account Settings: Manage your privacy preferences through your account settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Coach LMS is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our platform, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Coach LMS

Email: support@coachlms.com

Phone: +1 (555) 123-4567

Address: 215 Maple Avenue, Arlington, VA 22201, USA

We will respond to your inquiry within a reasonable timeframe.

 

Note: By using Coach LMS, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.